Shipping policy

Shipping Policy

At Culture Cartel, we're committed to getting your order to you as quickly and safely as possible.

Processing Time

All orders are processed within 1–3 business days after payment has been confirmed. Orders placed on weekends or public holidays will be processed on the next business day.

During promotional periods or product launches, processing times may be slightly longer due to increased order volumes.

Delivery Time

Estimated delivery times after dispatch:

  • Johannesburg & Pretoria: 1–2 business days

  • Major Cities (Cape Town, Durban, Gqeberha, Bloemfontein): 2–4 business days

  • Outlying Areas: 3–7 business days

Please note that delivery times are estimates and may vary depending on your location and courier operations.

Shipping Rates

Shipping costs are calculated at checkout based on your delivery address.

Free shipping may be offered on selected promotions or qualifying orders.

Order Tracking

Once your order has been dispatched, you'll receive a confirmation email or SMS containing your tracking number so you can monitor your delivery.

Delivery Address

Please ensure your shipping information is accurate before completing your purchase. Culture Cartel cannot be held responsible for delays or failed deliveries due to incorrect addresses supplied by customers.

Delays

While we work with trusted courier partners, delays may occasionally occur due to weather conditions, public holidays, high shipping volumes, or circumstances beyond our control.

If your order has not arrived within the estimated timeframe, please contact our support team and we'll gladly assist you.

Lost or Damaged Parcels

If your parcel arrives damaged or appears to be lost in transit, please notify us within 48 hours of the expected delivery date so we can investigate with the courier.

Contact Us

If you have any questions regarding shipping or your order, please contact our customer support team.

Email: 

Here's a professional Shopify Shipping Policy tailored for a South African sneaker store.

Shipping Policy

At Culture Cartel, we're committed to getting your order to you as quickly and safely as possible.

Processing Time

All orders are processed within 1–3 business days after payment has been confirmed. Orders placed on weekends or public holidays will be processed on the next business day.

During promotional periods or product launches, processing times may be slightly longer due to increased order volumes.

Delivery Time

Estimated delivery times after dispatch:

  • Johannesburg & Pretoria: 1–2 business days

  • Major Cities (Cape Town, Durban, Gqeberha, Bloemfontein): 2–4 business days

  • Outlying Areas: 3–7 business days

Please note that delivery times are estimates and may vary depending on your location and courier operations.

Shipping Rates

Shipping costs are calculated at checkout based on your delivery address.

Free shipping may be offered on selected promotions or qualifying orders.

Order Tracking

Once your order has been dispatched, you'll receive a confirmation email or SMS containing your tracking number so you can monitor your delivery.

Delivery Address

Please ensure your shipping information is accurate before completing your purchase. Culture Cartel cannot be held responsible for delays or failed deliveries due to incorrect addresses supplied by customers.

Delays

While we work with trusted courier partners, delays may occasionally occur due to weather conditions, public holidays, high shipping volumes, or circumstances beyond our control.

If your order has not arrived within the estimated timeframe, please contact our support team and we'll gladly assist you.

Lost or Damaged Parcels

If your parcel arrives damaged or appears to be lost in transit, please notify us within 48 hours of the expected delivery date so we can investigate with the courier.

Contact Us

If you have any questions regarding shipping or your order, please contact our customer support team.

Email: culturecartelza@gmail.com 

Business Hours:
Monday – Friday: 9:00 AM – 5:00 PM (SAST)

This policy is concise, professional, and suitable for a Shopify store. You can adjust the processing times or delivery estimates if your business operates differently.

(replace with your email if different)

Business Hours:
Monday – Friday: 9:00 AM – 5:00 PM (SAST)

This policy is concise, professional, and suitable for a Shopify store. You can adjust the processing times or delivery estimates if your business operates differently.